Pick the location you're at so we can match your requests to the right site.
Create a warranty-only link for someone without a portal account — e.g. a facilities or maintenance person — so they can scan items and file requests for you. It expires on its own, you can revoke it anytime, and they can't see anything else in your portal.
Add a few photos so our team can identify it: the item from a couple of angles, the spec label if you can find one, and a close-up of the damage. At least one photo is required.
Take a photo of the item and, if you can find it, a close-up of its spec label (often under a seat or on the back of a panel). We'll match it to your coverage.
The label is usually under the seat or on the back of a panel. Can't find it? Add 2–3 photos of the item from different angles instead.